Free shipping on all domestic orders over $99

Shipping, Order Policies & Returns

RETURN/REFUND POLICY:

We have a limited return policy as we are unable restock returned used goods and have to absorb the cost.  If you would like to return a product, please review our policy in full and then reach out to us by phone to discuss the reason you wish to return your product.

Our phone number is (702) 779-3870.

Return Procedure:
To start a return, contact us at  customerservice@sassylashsupplies.com to obtain a return authorization number within 30 days of shipment (3 days for shipment damage or defects). It is mandatory that the return authorization number must be clearly marked on the outside of the packaging. Any returns sent without the return authorization clearly marked will not be accepted or opened.  No return will be considered more than 30 days after shipment was delivered.

GIFT CARDS ARE NON-REFUNDABLE AND NON-RETURNABLE ITEMS

Mail all items to 2560 St Rose Parkway Suite 100, Henderson, Nevada 89074

If you are shipping an item over $75.00, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping and handling costs are your responsibility and will not be reimbursed – only the product cost of authorized returns is refunded. Allow 2 weeks for us to process your return once we receive your returned items.

Read Our Product Instructions:
Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly.

Product Damage in Shipment or Defective:
If the item you receive is damaged in shipment or defective, you MUST contact us within 3 days of receipt to initiate a return.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Late or missing refunds (if applicable):
If you haven’t received a refund yet:

  1. Please check your bank account again
  2. Please contact your credit card company; it may take some time before your refund is officially posted.
  3. Finally, please contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@sassylashsupplies.com

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@sassylashsupplies.com and send your item to 2560 St Rose Parkway Suite 100 Henderson Nevada US 89074.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

ORDER POLICY:

All Sassy Lash Supplies orders and products are shipped from Las Vegas, Nevada.

Any damaged goods, shortages, and discrepancies must be reported within 3 days of receipt of your order.

SASSY LASH SUPPLIES IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN ORDERS.

Any charges for returned orders due to customer error (incorrect address, refused/undeliverable orders, etc...) will be the responsibility of the customer.

Orders are shipped 1-2 days after placing order, please add processing time to choose shipping time.

Cancelling an Order:
If you would like to cancel or change an order that you've just placed, please email us at customerservice@sassylashsupplies.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.

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